Who should attend: This customer focussed communications skills course is ideal for: 

  • Service Engineers who are involved in installation, fault finding, service and maintenance work at the customer 
  • Project engineers or other support personnel who regularly make visits to customers  

Course Outcomes: This 2 day workshop will provide delegates with a range of customer focussed consultative communications skills to build customer satisfaction, handle challenging situations and identify opportunities to increase business. 

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